Booking Conditions

Reservations

Reservations may be made by telephone on 01823 332226 or requested via our web site by clicking the "Book Now" or relevant link on the property page. At the time of confirming a booking we shall require a completed booking form and deposit to secure the reservation. A 20% deposit, plus the appropriate insurance premium (if required), is payable at the time of booking which deems acceptance of the booking conditions. A full confirmation and account will follow within two working days. Balance of payment for the holiday will become payable to Greenslades Villa Holidays eight weeks prior to departure.  Travel documents, our information leaflet and detailed information on how to get to your villa/apartment will be forwarded approximately three weeks prior to departure.

Amendments and Cancellations

We try to be as fair as possible regarding alterations to confirmed arrangements and only if you change the date or duration of your booking would charges apply when there are seasonal differences to the cost of the property.

Should you be unfortunate to have to cancell your holiday cancellation charges will be imposed as shown below. However, provided the reason for cancellation comes within the terms of the insurance policy taken, all monies will be refunded by the insurance company less the premium paid.

  • More than 56 days deposit only
  • 56–29 days 60%
  • 28–15 days 75%
  • 14 days or less (including day of departure) 100%

Changes by us

From time to time we may be advised of updates from resort which may necessitate changes in the particulars, specification and prices shown on our website in which case we will tell you before confirming your booking.
It is unlikely that we will have to make any changes to your holiday after confirming your booking, however due to unforeseen circumstances, occasionally changes may have to be made after a confirmation invoice has been issued. If there is a major change to your arrangements (i.e. a change of resort or accommodation) we will inform you as soon as reasonably possible. Should the accommodation you have booked be affected by measures beyond our control we will endevour to find a suitable alternative. Where the alternative is cheaper we will refund the difference but where it is more expensive you may have to pay the difference, although this situation is very rare. Of course you can cancel your rental and receive a full refund, but no compensation will be offered for other services not booked through us. If, before departure, there is a minor change, we will do our very best to inform you in advance although where this is not possible the resort team will advise you on arrival.

Inclusive Costs

All prices shown in the brochure are per week, per villa/apartment for the appropriate period according to season. Included in the charges are electricity, gas, water, all linen and towels, pillows, blankets and the services of our local representative. NOT included in the cost is personal insurance and the transfer to and from the airport to your accommodation.

Subject to suitable space and dependent upon size of party, it may be possible to add an extra bed or beds within certain properties. Also for those with young families, hire of cots and high chairs is available in all resorts. For these services there is a nominal weekly charge and pre-booking is essential. The cost of these additional facilities is available on request. We must emphasise however that only those persons named on the booking form shall be allowed to occupy the property under no circumstances may the number of persons exceed those for whom firm bookings have been made without our prior permission.

Clients are required to vacate the accommodation by 10.00 hours on the day of departure, to facilitate the cleaning and servicing prior to the arrival of incoming guests.

Whilst we do not impose a deposit against breakages and damage in most properties, some owners do insist on a breakage deposit being held. In this instance a deposit of between £200 and £300 will be held by the local managing agent concerned and refunded to you on departure following inspection. We do request that all clients treat the property and its contents with the same respect that they would their own home, at the same time having regard to the future holidaymakers use of the facilities. Any breakage or damage should be reported to our local managing agents before vacating the apartment/villa. We do, however, reserve the right to charge for damage or breakage not reported and found on inspection after vacation.

Our Responsibility To You

Although we do not have control of the daily operations of our suppliers, we accept responsibility for any loss or damage which you may suffer on holiday as a result of the negligence of our agents or employees acting on their behalf. In some cases, however, standards are not the same as in the UK and it is therefore not possible to impose such standards locally. Most accommodation and transport is provided by independent suppliers, for whom we will accept responsibility on the terms set out as follows. If you or any member of your party suffer death, bodily injury or illness arising from the proven negligence of our suppliers, their sub-contractors, servants and/or agents, we will accept responsibility provided that they were acting within the scope or in the course of their employment when the accident occurred. We are unable to accept responsibility for any aspect of your holiday affected by matters over which we have no control. These include war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes, government action, airport regulations and closures or technical transportation problems which may affect the service of accommodation abroad or the scheduling of aircraft or other transport or other circumstances amounting to Force Majeure. We do not accept any liability for air and marine carriers, whose liability to you is governed by international law and conventions, which may limit and/exclude their liability.

Complaints

In the event that you have a complaint whilst on holiday, in particular any matter relating to the lack of essential items or malfunctioning of any of the services of the accommodation, you must advise our local managing agent as soon as possible after your arrival. (their name, address and telephone numbers will be shown in the information which we supply prior to your departure). Our local managing agent will complete a complaint form which will record both the nature of the complaint and the action(s) taken to remedy it. It is essential that you sign this form and that you obtain a copy. The local agent is there to assist you and will be able to resolve most problems on the spot. If they are unable to assist or rectify the situation to your satisfaction, you must in the first instance call us in the UK on (00 44) 1823 332226 to report the matter. If you wish to take up the matter further, on your return, you must advise us in writing to Greenslades Villa Holidays at Suite 1, The Brow, Osbborne Rise, Taunton, TA1 4PD within 21 days. Our aim is to provide a happy and carefree holiday and one that you can recommend to your friends.