Booking Conditions

Reservations

Reservations may be made by telephone on 01823 332226 or via our web site by clicking the "Book Now" or relevant link on the property page. At the time of confirming a booking we shall require a completed booking form and deposit to secure the reservation. A 20% deposit, plus the appropriate insurance premium (if required), is payable at the time of booking. A full confirmation and account will follow within seven working days. Balance of payment for the holiday will become payable to Greenslades Villa Holidays eight weeks prior to departure. We regret that due to the imposition of high charges made by the credit card companies, a 2% charge will be added to your account if you wish to pay your balance by this method. (There are no credit card charges on deposit payments.) Travel documents, our information leaflet and detailed information on how to get to your villa/apartment will be forwarded approximately three weeks prior to departure.

Flight Arrangements

Greenslade Developments Ltd is a fully licensed ATOL Licence holder (No. 2536), issued by the Civil Aviation Authority, which enables us to arrange flights from most UK Airports. For these we expect to use Thomas Cook Airlines, Monarch Airlines, Thomson Airways and other airlines licensed by the CAA. Our prices are competitive and consistent with the best available timings to suit your requirements. We prefer to arrange the flights on your behalf as this enables us to co-operate directly with the airlines in order to monitor any flight changes which may become operationally necessary so we are able to advise the resort management team accordingly. And of course it provides you with financial protection for the full holiday price. You may of course elect to book your own flights if you wish.

Please note that changes or cancellations to the transport arrangements do occur and are sometimes unavoidable as they are planned many months in advance. At the time of making your booking with us we will advise of the most up to date timings before the booking is confirmed. Timings are for guidance only and may change. We will advise you of any changes as soon as we are notified. The actual timings will be shown on your tickets, which you must check very carefully. It is possible though unlikely that timings may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

Large items of sports equipment (surf boards, golf clubs etc) may be carried in the aircraft hold, but this is subject to space and the cost is at the discretion of the airline. Enquiries for carriage of such should be made at the time of booking.

Amendments and Cancellations

As we are bound by the terms and conditions of the airlines involved, charges for alterations once firm reservations have been made are payable. These usually range from £15 to £50 per person depending on the nature of the change. Regrettably we will have to pass on any charges made in the event of you having to make a change. Should you be unfortunate in being forced to cancel your holiday a scale of charges, in accordance with normal trading conditions which apply within the travel industry, will be imposed as shown below. However, provided the reason for cancellation comes within the terms of the insurance policy taken, all monies will be refunded by the insurance company less the premium paid.

  • More than 56 days deposit only
  • 56–29 days 60%
  • 28–15 days 75%
  • 14 days or less (including day of departure) 100%

Financial Protection

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, accommodation and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

When you buy an ATOL protected flight or flight inclusive holiday from Greenslades Villa Holidays you will receive an ATOL Certificate under our Air Travel Organiser's Licence number 2536. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Changes by us

From time to time we may be advised of updates from resort which may necessitate chnages in the particulars and prices shown in these web pages and ant printed material, in which case we will tell you before confirming your booking.
It is unlikely that we will have to make any changes to your holiday after confirming your booking, however occasionally changes may have to be made after a confirmation invoice has been issued. If there is a major change to your arrangements (i.e. a change of resort or a change to a lower or higher standard of accommodation) we will inform you as soon as reasonably possible if there is time before departure and will offer you alternative accommodation. Where this is cheaper we will refund the difference but where it is more expensive you will have to pay the difference, or you may cancel your arrangements and receive a full refund, but no compensation will be offered. If, before departure, there is a minor change, we will do our very best to inform you in advance although where this is not possible the resort team will advise you on arrival. 

Inclusive Costs

All prices shown in the brochure are per week, per villa/apartment for the appropriate period according to season. Included in the charges are electricity, gas, water, all linen and towels, pillows, blankets and the services of our local representative. NOT included in the cost is personal insurance and the transfer to and from the airport to your accommodation.

Subject to suitable space and dependent upon size of party, it may be possible to add an extra bed or beds within certain properties. Also for those with young families, hire of cots and high chairs is available in all resorts. For these services there is a nominal weekly charge and pre-booking is essential. The cost of these additional facilities is available on request. We must emphasise however that only those persons named on the booking form shall be allowed to occupy the property under no circumstances may the number of persons exceed those for whom firm bookings have been made without our prior permission.

Clients are required to vacate the accommodation by 10.00 hours on the day of departure, to facilitate the cleaning and servicing prior to the arrival of incoming guests.

Whilst we do not impose a deposit against breakages and damage in most properties, some owners do insist on a breakage deposit being held. In this instance a deposit of between £200 and £300 will be held by the local managing agent concerned and refunded to you on departure following inspection. We do request that all clients treat the property and its contents with the same respect that they would their own home, at the same time having regard to the future holidaymakers use of the facilities. Any breakage or damage should be reported to our local managing agents before vacating the apartment/villa. We do, however, reserve the right to charge for damage or breakage not reported and found on inspection after vacation.

Our Responsibility To You

Although we do not have control of the daily operations of our suppliers, we accept responsibility for any loss or damage which you may suffer on holiday as a result of the negligence of our agents or employees acting on their behalf. In some cases, however, standards are not the same as in the UK and it is therefore not possible to impose such standards locally. Most accommodation and transport is provided by independent suppliers, for whom we will accept responsibility on the terms set out as follows. If you or any member of your party suffer death, bodily injury or illness arising from the proven negligence of our suppliers, their sub-contractors, servants and/or agents, we will accept responsibility provided that they were acting within the scope or in the course of their employment when the accident occurred. We are unable to accept responsibility for any aspect of your holiday affected by matters over which we have no control. These include war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes, government action, airport regulations and closures or technical transportation problems which may affect the service of accommodation abroad or the scheduling of aircraft or other transport or other circumstances amounting to Force Majeure. We do not accept any liability for air and marine carriers, whose liability to you is governed by international law and conventions, which may limit and/exclude their liability.

Complaints

In the event that you have a complaint whilst on holiday, in particular any matter relating to the lack of essential items or malfunctioning of any of the services of the accommodation, you must advise our local managing agent as soon as possible after your arrival. (their name, address and telephone numbers will be shown in the information which we supply prior to your departure). Our local managing agent will complete a complaint form which will record both the nature of the complaint and the action(s) taken to remedy it. It is essential that you sign this form and that you obtain a copy. The local agent is there to assist you and will be able to resolve most problems on the spot. If they are unable to assist or rectify the situation to your satisfaction, you must in the first instance call us in the UK on (00 44) 1823 332226 to report the matter. If you wish to take up the matter further, on your return, you must advise us in writing to Greenslades Villa Holidays at Suite 1, The Brow, Osbborne Rise, Taunton, TA1 4PD within 21 days. Our aim is to provide a happy and carefree holiday and one that you can recommend to your friends.